Flender and Wikov announce service cooperation

Flen­der, Bocholt and Wikov Indus­try a.s., Prague announce a com­pre­hen­sive ser­vice coop­er­a­tion for gear units from oth­er man­u­fac­tur­ers. Both com­pa­nies look for­ward to this long-term and sus­tain­able part­ner­ship. Plant oper­a­tors will ben­e­fit from Flen­der’s and Wikov’s com­pre­hen­sive ser­vice port­fo­lio, now also avail­able for gear units from oth­er man­u­fac­tur­ers. The key objec­tive is to pro­vide cus­tomers a one-stop-ser­vice, globally.

Plant avail­abil­i­ty is the key dri­ver of eco­nom­ic suc­cess across many indus­tries. Fre­quent­ly, com­po­nents from mul­ti­ple man­u­fac­tur­ers are deployed in a sin­gle appli­ca­tion, which increas­es com­plex­i­ty of main­te­nance for oper­a­tors. Flen­der’s and Wikov’s coop­er­a­tion will enable their cus­tomers to ben­e­fit from a one-stop-ser­vice. Both com­pa­nies are lead­ing gear unit spe­cial­ists, and well known for their com­pre­hen­sive and com­pe­tent ser­vice portfolio.

By com­bin­ing resources, their cus­tomers will ben­e­fit from Flen­der’s ser­vice net­work with more than 50 repair cen­ters glob­al­ly. Short dis­tances between a cus­tomer’s plant and a ser­vice cen­ter are a cor­ner­stone of the busi­ness mod­el, which ensures flex­i­ble and fast exe­cu­tion com­bined with Flen­der’s proven high­est quality.

“Our glob­al set-up enables us to serve cus­tomers fast, and exact­ly accord­ing to their needs. This is key to fur­ther increase our cus­tomers’ plant avail­abil­i­ty.” says Nevzat Oez­can, Gen­er­al Man­ag­er Flen­der Cus­tomer Service.

Wikov has exten­sive and long-last­ing expe­ri­ence regard­ing spare parts for gear units from oth­er man­u­fac­tur­ers, and hence can pro­vide these with high­est qual­i­ty in short time. “Our engi­neer­ing know-how enables us to offer cus­tomers our com­pre­hen­sive ser­vice port­fo­lio for all gear units, irre­spec­tive of the man­u­fac­tur­er.” states Antonín Růžič­ka, Man­ag­ing Direc­tor of Wikov.

Cus­tomers across the globe now can rely on a sin­gle ser­vice part­ner for all gear units, due to the com­bi­na­tion of cus­tomer prox­im­i­ty, high­est qual­i­ty and avail­abil­i­ty of spare parts, and the long-last­ing ser­vice expe­ri­ence from Flen­der and Wikov. In addi­tion, both com­pa­nies will con­tin­ue to offer their ser­vice port­fo­lio for their orig­i­nal products.