Web platforms for more productivity

Sick­’s Con­di­tion Mon­i­tor­ing and Remote Ser­vice mod­ules are two solu­tions that form part of its mod­u­lar ser­vice con­cept. They guar­an­tee the high­est pos­si­ble lev­els of avail­abil­i­ty for its analy­sis and process mea­sure­ment sen­sors and sys­tems from com­mis­sion­ing through to oper­a­tional use. Con­di­tion Mon­i­tor­ing enables crit­i­cal changes in the con­di­tion of process automa­tion sen­sors, machines, and plants to be iden­ti­fied at an ear­ly stage using algo­rith­mic diag­nos­tic pro­ce­dures. This allows for imme­di­ate inter­ven­tion and enables coun­ter­mea­sures to be tak­en in good time before dam­age is caused or the plant has to be shut down. Sick Remote Ser­vice pro­vides oper­a­tors with a ser­vice pack­age that offers rapid expert sup­port via a secure Inter­net con­nec­tion for any prob­lem relat­ing to Sick analy­sis and process mea­sure­ment sys­tems and ensures that spe­cial­ist help is avail­able from com­mis­sion­ing through to oper­a­tional use.

Condition Monitoring optimizes condition-based maintenance

The web-based ser­vice plat­form gives plant oper­a­tors easy access to sen­sor and machine data which can be visu­al­ized, doc­u­ment­ed, and ana­lyzed. IoT gate­way sys­tems such as the Meet­ing Point Router (MPR) col­lect sen­sor data from run­ning process­es and make it avail­able to the Con­di­tion Mon­i­tor­ing appli­ca­tion via the exist­ing net­work. Sig­nif­i­cant changes in con­di­tion are iden­ti­fied in real time and ana­lyzed by experts from the Ser­vice Cen­ter to deter­mine the ongo­ing avail­abil­i­ty of the rel­e­vant parts and com­po­nents. If lim­its are exceed­ed or alarm thresh­olds are reached, a mes­sag­ing func­tion informs the oper­a­tor. Per­for­mance trends, pos­si­ble faults, and immi­nent dam­age can be iden­ti­fied at an ear­ly stage. Tar­get­ed mea­sures can be tak­en to resolve the caus­es which helps to keep repair costs to a min­i­mum and avoid down­times. Emails can be sent to the oper­a­tor or to the com­pa­ny as the ser­vice provider to inform them about sta­tus changes in the case of inci­dents of this kind involv­ing the machines. The data which is sent to the serv­er is encrypt­ed. It can be stored on the user’s site or on a Sick cloud serv­er host­ed in Germany.

Remote Service gives direct expert support

The Remote Ser­vice mod­ule pro­vides plant oper­a­tors using analy­sis and process mea­sure­ment sen­sors and sys­tems from the com­pa­ny with rapid, plant-spe­cif­ic sup­port from Sick ser­vice spe­cial­ists via a secure Inter­net con­nec­tion dur­ing com­mis­sion­ing and ongo­ing oper­a­tion. The Meet­ing Point Router (MPR) in the plant allows remote main­te­nance to request­ed from the Ser­vice Cen­ter via a touch screen. It cre­ates a secure data con­nec­tion between the ser­vice spe­cial­ist and the device in the cus­tomer’s plant via a LAN or LTE using HTPPS and SSH authen­ti­ca­tion stan­dards. It also enables the net­works to be dis­con­nect­ed with­out feed­back. After the trou­bleshoot­ing process and the suc­cess­ful rec­ti­fi­ca­tion of the fault, for exam­ple in the form of instruc­tions for the cus­tomer’s employ­ees on site or an online con­fig­u­ra­tion process, the Inter­net con­nec­tion to the MPR can be shut down by the operator.