Prevention, availability, and quality assurance are the three cornerstones of Sick’s modular service concept for process automation. The operators of the company analysis and process measurement sensors and systems can combine different service modules to create complete tailor-made service solutions. The new Smart Part Management service module allows Sick to manage the plant spare parts warehouse, if required. Upgrade services, extended warranties, and the full operation of sensors and measurement systems as managed services add the ideal finishing touches to the modular service concept.
Preventive maintenance with Remote Service
Using proactive service measures allows maintenance work to be kept to a minimum and machine availability to be optimized even in complex plants. The preventive maintenance service modules are intended to prevent the possible failure of the sensors and measurement systems. They are based on the Digital Maintenance Manager from Sick’s Smart Service Suite, which is a service platform that can be customized for each customer and that represents the entire sensor and measurement system as a “digital twin”. It provides plant operators with information about the status of their machines and processes.
Fast troubleshooting for maximum availability
Several modules of the service concept guarantee the rapid restoration of operational status in the event of a fault. Sick’s 24-hour helpdesk is immediately available to provide initial help and can reach local specialists from the stand-by service in a very short period of time. They can take targeted measures to resolve the fault quickly. The Condition Monitoring service module also optimizes the availability of measurement systems in process automation. It uses Remote Service to carry out additional tests of the plant at regular intervals and identifies potential threats to its availability. If operators choose Spare Part Management service, in a worst case scenario faulty parts can be replaced quickly by sensors, measurement devices, and other important components from the plant’s spare parts warehouse.
Quality assurance module offers a range of support options
Correct measurement results are an essential feature of environmental and process measurement systems to ensure that they comply with legislative requirements, such as emission protection, and to prevent the risk of a possible plant shutdown. The QAL2 Support module helps operators to test the suitability of measurement equipment, to calibrate the standard reference procedures in accordance with EN 14181, and to calculate and assess measurement uncertainty. The QAL3 module provides support for the ongoing monitoring of zero and reference point drift and records the results on the required control charts.
