Innovative implementation of clinical risk management

The Act to Improve Patients’ Rights oblig­es hos­pi­tals to intro­duce risk man­age­ment and error report­ing sys­tems. The min­i­mum require­ments for risk man­age­ment and error report­ing sys­tems laid down by the Fed­er­al Joint Com­mit­tee (G‑BA), which are bind­ing for all hos­pi­tals, apply. Accord­ing­ly, the doc­u­men­ta­tion, analy­sis, assess­ment, man­age­ment and mon­i­tor­ing of risks must be ensured. In addi­tion, employ­ees must be trained accord­ing­ly. Deal­ing pro­fes­sion­al­ly with risks pre­sup­pos­es a prac­ticed risk avoid­ance cul­ture and requires all hos­pi­tal employ­ees to deal con­struc­tive­ly with this issue.

The Insti­tute for Work­flow Man­age­ment in Health Care (IWiG), under the direc­tion of Prof. Dr. rer. oec. Dipl. Soz.-Päd. Michael Greil­ing, offers in coop­er­a­tion with the Euro­pean Uni­ver­si­ty of Applied Sci­ences — Uni­ver­si­ty of Applied Sci­ences for Health, Social and Ped­a­gog­i­cal Sci­ences the soft­ware-based aca­d­e­m­ic fur­ther edu­ca­tion with uni­ver­si­ty cer­tifi­cate to become a “Cer­ti­fied Risk Man­ag­er in Health Care”.

The course is aimed at employ­ees from the com­mer­cial, med­ical and nurs­ing sec­tors who wish to devel­op their skills in the field of risk man­age­ment. As trained experts, par­tic­i­pants assume respon­si­bil­i­ty for the tar­get­ed and resource-con­serv­ing man­age­ment of risk-relat­ed process­es in their clin­ics, devel­op prob­lem-solv­ing strate­gies and sup­port opti­miza­tion processes.

The in-ser­vice train­ing con­veys a well-found­ed, sci­en­tif­i­cal­ly eval­u­at­ed and field-test­ed con­cept for action in order to sys­tem­at­i­cal­ly man­age risks as a result of orga­ni­za­tion­al deficits and process­es in need of opti­miza­tion. Par­tic­i­pants learn the tar­get­ed plan­ning, coor­di­na­tion, exe­cu­tion and con­trol of risk pre­ven­tion mea­sures with the help of the mul­ti­ple award-win­ning soft­ware solu­tion ClipMed RM Mobil — Der RisikoManager.

The web appli­ca­tion sup­ports the struc­tured record­ing, analy­sis and eval­u­a­tion of risk reports through an auto­mat­ed work­flow. With the help of mobile devices, risks, their con­se­quences and fre­quen­cy can be assessed and report­ed back. In this way, dis­rup­tions are avoid­ed in the future in the best pos­si­ble way and the con­fi­dence of patients, rel­a­tives, employ­ees and the pub­lic in the safe­ty of ser­vices is strengthened.